Troubleshooting

No logs appear

• Confirm logging is enabled in MailSentra > Settings.
• Confirm the site is sending through WordPress wp_mail(); mail sent outside that path may not be observed.
• Check that the WordPress database is available and that the MailSentra database table exists.

A log remains Pending

The attempt may still be running, or WordPress may not have called a result hook MailSentra observes. Check the mail provider and site logs for more detail.

A log says Sent by site, but the message did not arrive

That status reflects the result reported by WordPress; it is not inbox delivery confirmation. Check the recipient's spam folder and your SMTP or email provider's delivery and bounce logs.

Some message details are missing

The active logging mode may omit those fields. Privacy-focused and Custom settings affect new logs only. Older entries may not have capture-state information.

Pro reports are unavailable

Confirm that Freemius recognizes an eligible Pro license. Also check that optional features such as WooCommerce Email Activity are enabled in Pro Settings.

Retention cleanup has not run

WP-Cron needs site traffic unless you have configured a system cron. Cleanup works in bounded batches, so a large backlog may take several runs to clear.